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Frequently Asked Questions

Account Management

• What are the password requirements?

  Your password length must be between 8 and 20 characters and include 3 of the following criteria:

  • Upper case letters
  • Lower case letters
  • Numbers
  • Special characters
• What do I do if my activation link has expired?

  On the Customer Portal login page, click "Forgot Password" and provide your User ID. Then a reset password email with a new link will be sent to you. If you do not remember your User ID, please email ar@lsm.org.

Payments

• How do I pay my invoices?

  Click the Make Payment button located on the Home page or on the right side of the top banner. Under the “I Want To Pay” section, click on one of the options to pay your full balance, a partial amount, or specific invoices.

• Can I specify an amount to pay?

  Yes, as long as the amount you are paying is not more than each invoice or the total of all your open invoices.

• Will my invoices be paid automatically after I save a card on my account?

  No. Unfortunately, there is no auto-pay option available at this time. Saving your credit card on your account will make the payment process easier and faster. However, you must go through the payment process each time you would like your invoices to be paid.

• Can I pay with a debit card?

  Yes. The system will accept and process debit cards.

• Can I pay with a non-US credit card?

  Yes, but payments will only be accepted in US Dollars. You may want to check with your credit card company to see if additional currency exchange fees will be incurred.

• Can I save and pay with a bank account on the Customer Portal?

  No. You can only save and pay with a credit or debit card on the Customer Portal.